Where can I view my order and tracking information?
Order details such as the eBay item purchased, the total amount due for your purchase, tracking information, and other information can be located through the Kyozou checkout system: http://checkout.kyozou.com/

Is this product new or used?
Absolutely brand new ! All products in our inventory are Brand New and come new in their retail box unless otherwise advertised through the listing.

How can you guarantee that the product purchased is in working order?
With your request, we'll be happy to check the product to ensure that it's in working order. These items come directly from our manufacturers brand new and sealed in a box. Any damages incurred may be a result due to shipping . QA testing for the products are performed directly by the manufacturers to ensure High Quality items.

Why are the shipping costs in US and Canada the same? Shouldn't shipping be cheaper if I'm in Canada?
Due to the shipping process within Canada, shipping costs are quite higher locally, however please keep in mind that the costs cover handling, packaging, labor and other regulative costs. As a Canadian buyer, you're not subject to duty costs and charges, however taxes may apply.

Do you ship Internationally?
Shipping is only available within US or Canada at this time. We're looking at the possibility of offering shipping worldwide in the near future. We do not ship to PO BOX, HI, PR, VI, GU, AK, APO/AFO, YUKON, NWT, NU locations.

Do you offer shipping services other than UPS ? Can I select my own shipping service?
No. We only ship through UPS. At this time, we don't process shipping through other methods. However, we're looking at the possibility of shipping through other methods in the future.

Do you offer a combined shipping cost if I purchase more than 1 item from you?
Yes, we do offer a shipping discount for any additional item purchased after the first unless otherwise stated in the listing. To qualify for the combined shipping discount, please contact us for a combined invoice and both items will need to be shipped to the same address. If you require further clarification on multiple purchases, please contact us.

How long does it take for items to arrive?
The time taken for shipments to arrive varies between 3 - 9 business days depending on your location. We ship items as soon as the payment for the item has successfully cleared. In cases where checks or money orders are sent for purchases, please allow up to 7 - 10 business in order to receive your payment. Please keep in mind that delays are expected during public holidays. Shipments are processed within 2 business days once payment has been received.

I've just received the tracking information about an hour or two ago, why doesn't it work in the UPS system?
The delay in the tracking number being accessible through UPS is due to the shipment being processed. You've been assigned a tracking number which can be used through www.ups.com shortly. Please allow up to 1 to 2 days from receiving the tracking number before attempting to use this number through the UPS site.

Do you accept local pickup for items sold?
For those who wish to pick up locally, please contact us directly to inquire about the local sale price. The pick up address and other instructions for making the purchase will be provided upon contact. Also, please review the Shipping Information listed with this ad.

Further FAQ's (frequently asked questions) and answers will be included in future listings or when further revisions are made to this listing.

Detailed instructions for payment will be provided to winning buyers through an automated notification email provided at the end of each auction. The following is a list of more specific payment instructions:

- Payment must be made within 7 regular days after auction has closed.
- We accept PayPal / Money Order / Cashier's Cheque payments only.
- Personal Cheque's are not accepted and will be returned upon receipt.
- Only payments in US or Canadian Currency will be accepted.

Once your payment has been received, our automated email system will email you to confirm receipt of payment. Buyers paying through PayPal will receive an automated email notice to confirm receipt of payment within 24 hours once the payment has cleared. If this email is not received within 24 hours and upon checking both eBay and the associated email account, please contact us to confirm whether or not your payment has been received. For customers paying via Money Order, please allow up to 7-14 business days for your payment to be received. You may also contact us to follow up on your payment status if you wish.

UNPAID ITEMS
By placing the bid, you are entering into a legally binding contract to purchase the item and agree with all terms and conditions as outlined in this auction page. We will pursue our available options given to us per eBay's user agreement in the event that payment is not received within 7 days, unless prior arrangements have been made. If in the case of an accidental purchase, buyers are required to notify us within 24 hours after the end of the auction. We charge a 5% restocking fee (US$2.00 minimum) based on the final winning bid of the auction for the re-posting fees for the listing.

UNPAID ITEM PROCEDURE
If a complete payment for your purchase has not been received within 7 regular days, we reserve the right to submit an Unpaid Item Report to eBay. This simply advises eBay that the payment for your purchase has not been received. By winning the auction, the buyer acknowledges that the seller has reserved the right to take any legal action necessary if a complete payment for the purchase is not received.

CHECKOUT
Upon successfully purchasing the item, our automated email system will send you an email confirming your purchase. We have an automated checkout system which we use through Kyozou.com which we strongly recommend you use to ensure that your shipping address and preferred payment method are noted with your purchase. Payment must be received within 7 days of the close of auction.

If you have successfully purchased the item, click on the checkout link below to complete your purchase :

As soon as we receive your payment the order will be shipped within 2-5 business days. We reserve the right to advise our buyers if any shipping problems are noted with their purchase.

TRACKING INFORMATION
We provide all our customers with a tracking number for their purchase once the shipment has been processed. We only process shipments through UPS ! We do not offer any shipping arrangements. Once assigned the tracking number , please allow up to 2-5 business days prior to tracking the shipment. In some cases, the tracking information is active within 24 hours of receiving the tracking number via email, however, if the tracking number is received on either Friday, Saturday, or Sunday, please allow up to 2-5 business days from the following Monday in order to track your shipment. UPS usually require up to 7-10 regular business days in order to deliver the package once the tracking information is available through the UPS system.

SHIPPING INSURANCE & HANDLING : N/A | 5.00
Shipping Insurance is added on top of the Final Auction Sale price, Shipping and Handling Fees. Shipping, Insurance and Handling rates are non-negotiable.

Buyers agree to pay insurance, shipping and handling as indicated with the listing. We reserve the right to advise our buyers of any additional shipping costs that may apply to their purchase when processing the shipment. We quote additional shipping costs accordingly and will only advise buyers where extreme shipping costs have been quoted (this may apply to customers residing in restricted, mountainous or limited access areas or in areas such as Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia in Canada).

The S/H (Shipping and handling) costs cover postage, packaging, labor and regulative costs, and these charges are non-refundable. Once a shipment has been processed, shipping costs are no longer refundable to the buyer.

SHIPPING DISCOUNTS
Discounts apply for multiple purchases for similar items only if the following conditions are met :

1. The items purchased are shipped to the same shipping address.

2. The items are paid for through a combined invoice provided by the seller. The buyer will need to contact us directly to request for a combined invoice for their purchases prior to payment.

3. Only similar multiple items purchased qualify unless otherwise arranged with the seller.

4. Items listed with Free Shipping do not qualify for shipping discounts.

*Contact us directly for the available discount rates for our products listed on eBay prior to bidding. Shipping discounts are not available for ALL our products listed. It is the buyer's responsibility to inquire about shipping discounts available for a particular product they would like to purchase.

LOCAL PICKUP
All purchases made from eBay will need to be shipped to buyers directly and shipping and insurance costs listed with the auction will apply to the purchase.

LOCAL PICKUP IS NOT PERMITTED FOR THIS ONLINE AUCTION!

DUTY, TARIFFS AND TAXES

US CUSTOMERS
For those residing in the US, duty and tariff charges are based on the value stated by the seller for the product being shipped. These charges only apply for items declared with a value of US$200.00 or more. The value we declare is the FINAL WINNING BID amount for your purchase (not the total amount including Shipping, Handling and Insurance charges). Sales tax does not apply to items shipped to the US. Customs Brokerage Service fees are collected by UPS upon delivery of products valued US$200.00 or more. This is collected in the form of COD and this is not to be confused with an additional shipping charge. Please contact us or UPS for any applicable fees at the time of delivery. Click here for more information and for the Customs Brokerage Service Fee schedule. By bidding on and purchasing our products, we assume that you have read these terms and are aware of the applicable charges at the time of delivery.

CANADIAN CUSTOMERS
GST Sales Tax will be charged for all purchases shipped to buyers within Canada and this charge is based on the total cost of the item (auction winning bid price plus shipping and insurance costs). No additional duty/customs fees will apply as our products have been imported into Canada.

We are committed to the satisfaction of our customers and strive to provide the highest level of service and excellence. We warrant that all products sold are Brand New and unused (in functional order), unless otherwise stated in the listing, and are shipped in a sealed box. These are received directly from the manufacturer, stored at our location, and then shipped off to our customers.

***IT IS THE BUYER'S RESPONSIBILITY TO TEST THE ITEM WITHIN 48 HOURS ONCE IT HAS BEEN RECEIVED***

D.O.A. PRODUCT POLICY
All electrical units sold on eBay are covered by our D.O.A. (Dead-on-Arrival) policy. Our manufacturers ensure that all units are tested and are in working order. If an item arrives and malfunctions, it is the buyer's responsibility to contact us by phone or e-mail and notify us within 7 days of receiving the product. The buyer must contact us to report any missing parts and accessories received with the package within 24 hours of delivery. Only reports submitted within the stated time frames will be reviewed, otherwise, the D.O.A. guarantee expires. When submitting a D.O.A. report, please include the tracking number assigned for the shipment, eBay item number, and additional details to be reviewed. Upon review of the report, we will then communicate with the buyer to determine the appropriate action. After the stated time frames upon receiving the shipment and no report is received, we assume that the buyer is fully satisfied with their purchase and all completed sales are final.

DAMAGED GOODS POLICY
Damaged product claims will need to be reported within 48 hours upon receipt of the shipment (or as noted within the UPS delivery tracking system) . When submitting a damaged product report, please include the tracking number assigned for the shipment, eBay item number, pictures for proof of damages, and any other additional details to be reviewed. Also, contact and notify the shipping company to ensure that they are aware that damages were noted on the item received. Upon review of the report, we will then communicate with the buyer to determine the appropriate action. We require up to 5 business days in order to review damaged reports. No damaged reports received after 48 hours from the delivery date reflected by the tracking information will be taken into consideration. We will assume that the buyer is fully satisfied with their purchase and all completed sales are final.

RETURN POLICY
All products listed on eBay are sold AS IS. ALL SALES ARE FINAL and returns are not accepted unless reported as DOA or Damaged and must qualify under the terms of the DOA Product Policy and/or Damaged Goods Policy. Such cases and reports will be thoroughly reviewed. Only exact item replacement, or refunds will be issued.

FAILED SHIPPING POLICY
Buyers are provided with the tracking information for their shipment upon successful processing, and will be held accountable for ensuring receipt of their purchase. Buyers may communicate with UPS support directly for the status of their shipment. In cases of unsuccessful delivery as noted by the shipping service, we recommend that the buyer notify the shipping service promptly and request for a shipping re-attempt. In certain cases, and UPS do offer to re-ship the package for free. However, if UPS requires that shipping be repaid, the buyer will be required to resubmit a complete payment for the Shipping costs only (not insurance) before we process reshipment. In cases where a 'Free Shipping' (an item listed for sale on eBay with Free Shipping) purchase is returned, fixed shipping costs will be taken directly from an auction (where fixed shipping costs are noted) for the exact same item. Buyers do have the option of canceling the purchase, however will only qualify for a refund for the Final Winning Bid (not including the Shipping, Handling, and Insurance charges).

SAFETY COMPLIANCE AGREEMENT
By purchasing any of our items, the purchaser agrees that this seller and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacturer, is not responsible for any accident or injuries that may occur for any reason (including manufacturer's default) during use of the purchased goods. Carefully review User Manuals provided with the purchase (only if available and applicable) for instructions and use. Purchaser must comply with all provincial/state laws and safety procedures where purchaser intends to use their purchase (only applicable to certain products such as ATV's, mini/pocket bikes sold by this seller).

FEEDBACK
Feedback will be left for buyers upon a successful transaction. We will work with our customers to resolve any issues or problems prior to posting feedback. In many cases, negative feedback is the result of a misunderstanding or miscommunication at which we would be happy to take the time to work through with our customers to come to a mutual understanding. For our satisfied customers, we offer an automated feedback system which will post positive feedback automatically for positive comments left by our buyers.

SALES TAX
The following Sales Tax applies to the total cost for the item (winning bid and shipping costs combined) only for Canadian buyers where the item is shipped to a Canadian address:
5% GST for ALL Canadian buyers.
7% PST for ONLY BC Residents in Canada.
No Sales Tax will be applied for those residing in the US.

EMAIL INQUIRIES
Please do not email us as to the status of your purchase until a reasonable amount of time has passed and you still have not received the product. Once an email is received, we will attempt to respond within the next 1 - 2 business days. Our business hours of operation are from :

Hours : 10am - 4.30pm PST
Monday - Friday
Closed during Statutory Holidays in BC, Canada

and if you wish to contact us by phone, our contact information is listed with eBay and we can be contacted during these hours.