All rugs are shipped within 1 business so we can guarantee the quickest delivery anywhere in the United States. All of our shipping services is provided by both UPS and Fed-Ex to continental USA. Depending on the state you live in and your type of address, the best carrier will be chosen upon shipment of your rug(s). International customers including Hawaii and Alaska please email us for additional charges. International customers are also responsible for all taxes and duties when rug(s) have arrived to your country. We do not have a pick-up facility at our warehouse, therefore we cannot allow pick-up by person.

You must notify us and obtain correct instruction on how to ship the rug back within 3 business days of receiving your rug(s). We will then give you the return address and make necessary notes of your return. Once your rug(s) have arrived back to our warehouse, you will then be refunded full purchase price less shipping and handling within 3-5 business days.